RubySues will endeavour to dispatch goods as quickly as possible and usually within 2 days of receipt of payment. If paying by cheque please allow five working days for cheques to clear. Goods are normally dispatched via Royal Mail, however heavy and urgent items may be dispatched by courier.

Returned Unsuitable

Items deemed unsuitable must be returned within 14 days of purchase. Notification can be either by telephone 0845 20 20 061 or by email sales@rubysues.co.uk. Please enclose either original invoice or note with name, address and if possible date of purchase.

Item must be returned in original condition. Refund will be made on receipt of item via the original payment method less a 10% charge to cover the cost of postage, handling, re-stocking. Return postage cost is the responsibility of the buyer.

Returned Defective or Faulty

Defective or faulty items must be returned within 14 days of receiving your goods. Notice can be either by telephone 0845 20 20 061 or by email sales@rubysues.co.uk. Items will be refunded on receipt by the original payment method. Please enclose either original invoice or note with name, address and if possible date of purchase. Reasonable return postage costs will also be reimbursed.

All items must be returned to:

RubySues, Unit 46/47 City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB