Payment
Is PayPal safe to use?
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
Credit/Debit Card (seamless via paypal)
RubySues accepts most Credit / Debit card payments online in the checkout.
You are also able to pay by credit/debit card on the telephone: 0845 20 20 061 (09:30 to 18:00 Mon-Fri)
Paypal payments
Payments can be made at Paypal.co.uk to: sales@rubysues.co.uk
Cheque Postal order (UK only):
UK customers can also pay by cheque or postal order to:
Payable to: Rubysues, Unit 46/47 City Business Park, Somerset Place, Plymouth, PL3 4BB
Sorry no money or bank transfers
Dispatch of Goods:
UK: Shipping within the UK is free!
RubySues will endeavour to dispatch goods as quickly as possible and usually within 2 days of receipt of payment. If paying by cheque please allow five working days for cheques to clear. Goods are normally dispatched via Royal Mail, however heavy and urgent items may be dispatched by courier.
Overseas: Goods will be dispatched by Royal Mail Airmail
Note: Maximum shipping weight for outside of the UK is 2kg
Returns
Returned Unsuitable
Items deemed unsuitable must be returned within 14 days of purchase. Notification can be either by telephone 0845 20 20 061 or by email sales@rubysues.co.uk. Please enclose either original invoice or note with name, address and if possible date of purchase.
Item must be returned in original condition. Refund will be made on receipt of item via the original payment method less a 10% charge to cover the cost of postage, handling and re-stocking. Return postage cost is the responsibility of the buyer.
Returned Defective or Faulty
Defective or faulty items must be returned within 14 days of receiving your goods. Notice can be either by telephone 0845 20 20 061 or by email sales@rubysues.co.uk. Items will be refunded on receipt by the original payment method. Please enclose either original invoice or note with name, address and if possible date of purchase. Reasonable return postage costs will also be reinburesed.
All items must be returned to:
RubySues, Unit 46/47 City Business Park, Somerset Place, Plymouth, Devon, PL3 4BB |
